Ensuring the security, reliability, and privacy of Kameleon and our customers' data is our top priority.
If you believe you have discovered a potential security vulnerability in any Kameleon product (including our Office Add-ins, Portal or Cloud APIs), please report it directly through our support portal: Submit a Security Ticket on Freshdesk
Please include the following details in your ticket:
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Subject:
[Security Report] Short description of the issue -
Affected Component: (e.g. Office Add-in, API, Portal)
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Description & Steps to Reproduce: Step-by-step instructions, screenshots, or Proof of Concept (PoC).
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Impact: Your assessment of the potential severity and impact.
What to expect:
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Response Time: We will acknowledge receipt of your ticket within 48 business hours.
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Remediation: Our engineering team will triage the report and deploy fixes via our cloud pipeline.
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Service Status: Live updates and system status can be tracked at kameleon.statuspage.io.
Responsible Disclosure
We kindly ask that you:
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Do not access, modify, or destroy customer or proprietary data.
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Allow us reasonable time to investigate and patch the issue before any public disclosure.
Thank you for helping us keep Kameleon secure!